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TERMS & CONDITIONS


1. Acceptance of Terms

By accessing or using our website or purchasing any of our products or services, you agree to be bound by these Terms & Conditions.


2. Services

We provide ERP implementation, Odoo customization, software development, web development, mobile application development, cloud hosting, technical support, maintenance, training, consulting, and related IT services.


3. Quotations & Contracts

All quotations are valid only for the period stated therein. A project shall commence only after the quotation or agreement has been accepted and the agreed advance payment has been received.


4. Payment Terms

Payments shall be made according to the agreed payment schedule stated in the quotation or contract. Failure to make payments on time may result in suspension of services until all outstanding amounts have been settled.

5. Client Responsibilities

The Client shall provide accurate information, required documents, timely approvals, system access, and all necessary cooperation to ensure successful project delivery. Delays caused by the Client may affect the project timeline without liability on the Company.


6. Change Requests

Any request that exceeds the agreed project scope shall be considered additional work and may require additional time and charges after written approval.

7. Intellectual Property

Unless otherwise agreed in writing:

  • The Company retains ownership of all proprietary software, source code, frameworks, methodologies, and development tools.
  • The Client owns its business data entered into the system.
  • Custom developments become the Client's property only after full payment has been received.

8. Third-Party Software

Our solutions may include third-party software such as Odoo, hosting providers, payment gateways, SMS providers, AI services, or other external platforms. The Company shall not be responsible for interruptions, pricing changes, licensing changes, or service discontinuation caused by third parties.

9. Data & Backup

The Client is responsible for maintaining backups of its business data unless backup services are specifically included in the service agreement.

10. Confidentiality 

Both parties agree to keep confidential all business, financial, technical, and operational information received during the project and shall not disclose such information without prior written consent.

11. Warranty 

The Company provides a limited warranty for implementation and custom developments for the period specified in the agreement. The warranty does not cover:

  • Client modifications
  • Third-party changes
  • Misuse
  • External integrations beyond the Company's control

12. Technical Support

Technical support is provided only within the agreed support package or maintenance agreement.

13. Limitation of Liability 

To the maximum extent permitted by law, the Company's total liability shall not exceed the total amount paid by the Client under the relevant agreement. The Company shall not be liable for indirect, incidental, special, consequential, or loss of profit damages.

14. Project Suspension or Termination 

The Company reserves the right to suspend or terminate services if the Client:

  • Fails to make payments
  • Violates these Terms
  • Misuses the software
  • Uses the services for unlawful purposes

15. Force Majeure 

Neither party shall be liable for delays or failures resulting from circumstances beyond reasonable control, including natural disasters, government actions, cyberattacks, internet outages, wars, pandemics, or other force majeure events.

16. Governing Law 

These Terms & Conditions shall be governed by the laws of the Kingdom of Saudi Arabia unless otherwise agreed in writing.

17. Amendments

The Company reserves the right to modify these Terms & Conditions at any time. Updated versions shall become effective immediately upon publication on this website.